Quoter/Customer Service Representative
Analyzes blueprints, specifications, proposals, and other documentation to prepare time, cost, and labor estimates for
products, projects, or services by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Other duties may be assigned.
Reviews data to determine material and labor requirements and prepares itemized lists.
Computes cost factors and prepares estimates used for management purposes such as planning, organizing, and scheduling work, preparing bids, and determining cost effectiveness.
Consults with clients or other individuals to discuss and formulate estimates and resolve issues. May require outside travel to customers facility.
Responsible for working with Production Manager to facilitate scheduling a mutually agreeable order completion date for customer.
Responsible for communicating with customers and keeping them updated on status of estimated job.
Responsible for following up on invoicing questions and problems with jobs estimated.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Must have proficient blueprint reading skills.
LANGUAGE SKILLS
Must be able to read, write, and comprehend the English language. Ability to read and interpret documents such as manufacturing blue prints and drawings. Ability to write routine reports and correspondence.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and metrics. Ability to compute rate, ratio, and percent. Knowledge of geometry and basic trigonometry desirable.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
OTHER SKILLS
Must have basic working knowledge of manufacturing processes and machinery.
Must have solid basic computer knowledge.
Must be detail oriented.
Must be able to communicate professionally with a diverse group of people.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
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